24bd9 Privacy Policy

1 Introduction

This Privacy Policy describes how 24bd9 (referred to in this document as "24bd9", "we", "us", or "our") collects, uses, stores, and protects the personal information of individuals who visit, register with, or use the services available at 24bd9.io (the "Platform"). It also sets out the rights that registered players and visitors hold with respect to their personal data.

24bd9 is committed to handling all personal data with the highest standards of care, security, and transparency. By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.

2 Data We Collect

24bd9 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your device and browser when you visit the site, and from third-party partners such as payment processors and identity verification services. The categories of data we collect are summarised below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is inadvertently submitted — for example, within a support communication — it will not be processed for any purpose and will be deleted promptly.

3 How We Use Your Data

24bd9 uses the personal data we collect strictly for the purposes set out below. We do not use your data for purposes that are incompatible with the purpose for which it was originally collected without your prior consent.

• Account Management: To create, verify, maintain, and administer your 24bd9 account, including processing your registration, confirming your identity, and enabling your 24bd9 login access.
• Service Delivery: To provide you with access to the full range of sports betting, casino gaming, slots, and live dealer services available on the Platform.
• Payment Processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that violates our Terms & Conditions or applicable law.
• Regulatory Compliance: To fulfil obligations imposed by applicable laws and regulations, including identity verification (KYC), anti-money laundering (AML) obligations, and responses to lawful requests from regulatory authorities.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner, and to maintain records of communications for quality and training purposes.
• Responsible Gaming: To monitor betting patterns and account behaviour that may indicate problematic gambling, and to implement responsible gaming tools where appropriate.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality, design, and performance of the Platform.
• Marketing Communications: Where you have provided explicit consent, to send promotional offers, bonus alerts, seasonal promotions (such as Eid or BPL season offers), and other marketing materials. You may opt out at any time.

4 Legal Basis for Processing

24bd9 processes personal data only where a valid legal basis exists for doing so. The primary legal bases on which we rely are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 24bd9 — including account creation, payment processing, and service delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements — including KYC, AML, and responses to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of 24bd9's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out only where you have given your prior, freely given, informed, and unambiguous consent. You may withdraw this consent at any time.

5 Sharing Your Data

24bd9 does not sell, rent, or commercially transfer your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose involved.

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the financial data necessary to process your deposit or withdrawal transactions. These processors are bound by their own privacy and security obligations.
• Identity Verification Partners: Where required for KYC compliance, identity documents and personal details may be shared with third-party verification service providers operating under strict data processing agreements with 24bd9.
• Game and Technology Providers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive anonymised or pseudonymised session data necessary for game operation and fair-play auditing. These providers do not receive your full personal profile.
• Regulatory and Law Enforcement Authorities: Where required by law, court order, or a lawful request from a competent authority, 24bd9 will disclose personal data as necessary. We will endeavour to notify you of such a disclosure to the extent legally permissible.
• Group Companies: Personal data may be shared with affiliated companies within the 24bd9 group for internal administrative purposes, subject to the same data protection standards described in this policy.

All third parties with whom 24bd9 shares personal data are required to implement appropriate technical and organisational safeguards to protect that data and to use it solely for the purpose for which it was shared.

6 Payment Data

All financial transactions on the 24bd9 Platform are denominated in Bangladeshi Taka (৳ BDT). When you deposit or withdraw funds using a mobile financial service such as bKash, Nagad, or Rocket, the transaction is processed directly through the respective provider's infrastructure. 24bd9 does not store your mobile wallet PIN or full bank card number on our servers.

Payment records — including transaction amounts, dates, reference numbers, and the last few digits of the account or wallet used — are retained for a minimum period of five years in accordance with standard financial record-keeping obligations. These records are used solely for dispute resolution, fraud prevention, regulatory reporting, and audit purposes.

7 Cookies & Tracking Technologies

The 24bd9 Platform uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences, and — where you have consented — to analyse usage patterns and deliver relevant promotional content. A cookie is a small text file placed on your device by a web server when you visit a website.

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session, storing your language and currency preferences, and ensuring secure access to your Account. These cookies cannot be disabled without impairing Platform functionality.
• Analytical Cookies: Used to collect anonymised data about how players navigate and use the Platform, enabling us to identify popular features, diagnose technical issues, and improve the overall experience. These cookies are activated only with your consent.
• Functional Cookies: Used to remember your display preferences, game history, and other personalisation settings across sessions.
• Marketing Cookies: Where you have consented, used to deliver personalised promotional content such as bonus offers or match betting alerts relevant to your usage patterns. You may withdraw consent for marketing cookies at any time through your browser settings or account preferences.

Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. Disabling certain categories of cookies may affect the functionality and user experience of the Platform. 24bd9 does not use cookies to collect sensitive personal data.

8 Data Security

24bd9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes, but is not limited to, the following:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data and financial records in secured database environments.
• Strict role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific responsibilities.
• Regular security assessments, vulnerability scanning, and penetration testing of our platform infrastructure.
• Comprehensive audit logging of all access to personal data, enabling rapid detection and investigation of any potential security incidents.
• Staff training on data protection responsibilities and secure data handling procedures.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. 24bd9 will notify affected players and relevant authorities in the event of a data breach that poses a risk to individual rights and freedoms, in accordance with applicable legal requirements.

9 Data Retention

24bd9 retains personal data for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law or regulation. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of the active account relationship plus a minimum of five years following account closure, to satisfy regulatory and legal obligations.
• Transaction and Financial Data: Retained for a minimum of five years from the date of the transaction, in accordance with standard financial record-keeping requirements.
• Support and Communications Data: Retained for up to three years from the date of the most recent interaction, for quality assurance, dispute resolution, and training purposes.
• Analytical and Usage Data: Retained in anonymised or aggregated form for up to two years, or deleted within 90 days if stored in identifiable form.
• Marketing Consent Records: Retained for the duration of your marketing consent plus a reasonable period thereafter to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately practicable — for example, due to backup rotation schedules — the data is isolated from active processing until it can be securely removed.

10 Your Rights

As a registered player on the 24bd9 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable period, and in any event no later than 30 calendar days of receiving a valid request.

• Right of Access: You may request a copy of the personal data that 24bd9 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request that we correct any personal data that is inaccurate, incomplete, or out of date. You may also update certain information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations — certain data cannot be deleted until the applicable retention period expires.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is disputed or an objection to processing is under consideration.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming or fraud detection purposes. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children & Minors

The 24bd9 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, submit any personal data to 24bd9, or attempt to access the Services in any capacity.

If 24bd9 becomes aware that personal data has been collected from an individual under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so we can investigate and act accordingly.

12 Third-Party Services

The 24bd9 Platform may contain references to or integrations with third-party services, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these third parties operates under its own privacy policy, and 24bd9 is not responsible for the data practices of any third-party service.

When you interact with a third-party game or payment interface — even if it appears to be embedded within the 24bd9 Platform — the collection and processing of your data by that third party is governed by that party's own privacy terms. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.

13 Policy Updates

24bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered players by updating the "Last Updated" date at the top of this page and, where appropriate, by sending a notification to the mobile number or email address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the Platform after any update to this policy constitutes acceptance of the revised terms. If you do not agree with the updated policy, please discontinue use of the Platform and contact support to close your account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 24bd9 handles your personal data, please contact our dedicated privacy support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

• Email: [email protected] (please use the subject line "Privacy Enquiry" for faster routing)
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Response Time: We aim to acknowledge all privacy enquiries within one Business Day and to resolve them within 30 calendar days of receipt
• Language: All privacy communications are handled in English